AND do you have experience with client support within a technical environment/ SaaS company?
Perfect! In that case we would love to meet you!
At MobieTrain, we revolutionise workplace training with mobile microlearning. Our mission is to empower all employees with the right training content at the right time on the device they prefer, to help them succeed in their professional and personal development.
Knowledge is our Forte and we believe that we can empower people with knowledge through our Mobile-Learning App.
Our clients include Vans, Proximus, Decathlon, City of Antwerp, Hästens, Timberland and many more.
You will aim to offer top of the line customer service by demonstrating a high level of service aptitude and customer empathy. You thrive in a culture that promotes empowerment, taking the initiative, finding solutions, collaboration, and having fun.
New clients will get an in-depth onboarding from our Customer Success Managers. After this full onboarding you will be the first point of contact to these customers for all their (technical) enquiries. You will have to manage the ticket lifecycle to ensure all queries are dealt with promptly and effectively.
You will also take an active part in delivering proactive and reactive support services (like G2), client & internal reporting and the associated admin required to deliver service excellence.
Since you are so close to our customers you will help to improve current processes and procedures regarding onboarding, customer support, development requests etc.
With your eye for detail, you will also allocate some time for testing new features within the application.
Furthermore, you will be responsible for the content and information on the Customer Support portal.
As a young scale up, we ask more of our 1st line support engineers than some larger businesses, so technical interest and hunger to learn more about the features of our application and it’s technicalities is certainly required, and you will be expected to handle tickets independently.
We are looking for an ambitious, energetic team member with a first working experience. We need you to push yourself and your colleagues to the next level!
Next to a technical interest, a customer focused and organizational spirit is part of your DNA. You are comfortable in taking ownership and searching for a positive solution together with the Customer Success team and colleagues from development department. Customer Centricity is always on your mind. This position offers responsibility, autonomy and creative freedom.
If you’re looking for a fast-paced tech culture and an opportunity to build together on an ambitious company in a young environment, then this is your chance to join our team.
Our ideal candidate will have: